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avatar for John Willmott

John Willmott

Founder & CEO
John is founder and CEO of NelsonHall, the leading global business process services and IT services research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.; John is well-known for his detailed analytical approach and his pragmatic style, and is in great demand to assist both buy-side and vendor organizations in assessing opportunities and success factors in the application of BPS. This increasingly encompasses all things digital, and John is a leading voice on the theme of automation in BPS, including RPA, cognitive, and BPaaS. He works on assignments that:; • Assist buy-side organizations in understanding the ‘art of the possible’ when establishing outsourcing viability and identifying vendor delivery maturity in support of various BPS undertakings; • Assist BPS vendors to develop and refine their go-to-market strategies.; John presents extensively at major outsourcing and automation conferences around the world, and has chaired and presented at many leading RPA and AI events in the U.S. and Europe. He has over 30 years' experience of high achievement in the IT services and B2B market research industries. He holds a MA from Cambridge University, U.K., and a MBA from Manchester Business School.