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Session XIII A [clear filter]
Tuesday, February 20

4:00pm PST

Analyst Corner V: Digital Customer Experience: "A Roadmap for Success”
avatar for Pavan Bagai

Pavan Bagai

President and COO, EXL Service
Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology... Read More →
avatar for Raman Roy

Raman Roy

Chairman, NASSCOM
Raman is widely regarded as the Pioneer and fondly referred to as the “Father of the Indian BPO Industry”. Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before incubating Quatrro... Read More →
avatar for John Willmott

John Willmott

Founder & CEO, NelsonHall
John is founder and CEO of NelsonHall, the leading global business process services and IT services research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.; John is well-known... Read More →
avatar for Andrew Zimmerman

Andrew Zimmerman

PRESIDENT- Digital,Technology & Media Communications, SUTHERLAND
Andy brings over 20 years of experience in innovation through product and service development, new business formation, and strategic partnering in both large global and early-stage companies.; Andy joined the Sutherland team in 2016 and is responsible for digital practices which support... Read More →

Tuesday February 20, 2018 4:00pm - 5:00pm PST
MRG 1.05 & 1.06