WCIT-NILF 2018

Pavan Bagai heads EXL's Operations Management Council; and the company’s Banking, Utilities and Analytics businesses report in to him. He is also responsible for the Business EXLERATOR Framework®, Product Development & Partnerships and business-enabling functions such as Technology, Infrastructure and Process Excellence. He provides leadership to all geographies where EXL has a delivery footprint and to the UK... Read More →

Raman is widely regarded as the Pioneer and fondly referred to as the “Father of the Indian BPO Industry”. Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before incubating Q... Read More →

John is founder and CEO of NelsonHall, the leading global business process services and IT services research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS.; John is well-know... Read More →

Andy brings over 20 years of experience in innovation through product and service development, new business formation, and strategic partnering in both large global and early-stage companies.; Andy joined the Sutherland team in 2016 and is responsible for digital practices which support clients’ efforts using design transformational consulting, analytics, and technology platforms and tools. Andy also leads the media... Read More →